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Windows XP Service Pack 2 Problems and Solutions - TB380

This item provides information on these topics:

  1. Overview
  2. List of programs with known problems
  3. OpenAFS
  4. Style XP
  5. Symantec Issues
  6. Issue with Inspiron 9100 or XPS with ATI Mobility Radeon 9800 video card; Dell TruMobile 300 Bluetooth internal card and Windows XP ervice Pack 2
  7. Zone Alarm versions 3.7, 4, 4.5x, 5.0.590
  8. XP firewall conflict with ZoneAlarm creates problems in LON-CAPA learning management system

Overview

The following article highlights problems encountered so far with the release of service pack 2 for Windows XP.

List of programs with known problems

A list of programs with known problems with service pack 2 is available here

OpenAFS

According to information at openafs.org, there are serious compatibility issues with all but the latest version of OpenAFS. Information from an article at openafs.org is provided below:

IMPORTANT NOTE REGARDING WINDOWS XP SP2 AND ALL PREVIOUS RELEASES OF OPENAFS FOR WINDOWS

There is a serious incompatibility between Microsoft Windows XP SP2 and all previous versions of AFS for Windows whether released by IBM/Transarc or OpenAFS.org. The afslogon.dll which provides the Integrated Logon functionality violates newly imposed security restrictions. These restrictions cause network operations performed during DLL process attachment to block forever. This will prevent proper loading and unloading of user profile information. Depending on the version of AFS, the boot cycle of Windows XP SP2 may fail to complete or may take a long time. If your system fails to boot after installation of service pack 2, boot into safe mode, and remove open afs, and then restart your system.

All users are strongly encouraged to upgrade to the 1.3.70 release prior to the installation of Windows XP SP2. If OpenAFS for Windows cannot be installed, all references to afslogon.dll should be removed from the system. If present the following registry key should be deleted

HKLM\Software\Microsoft\Windows_NT\CurrentVersion\WinLogon\Notify\AfsLogon

In addition, the string "TransarcAFSDaemon" must be removed from the "Provider Order" value in the following keys:

HKLM\SYSTEM\CurrentControlSet\Control\NetworkProvider\Order HKLM\SYSTEM\CurrentControlSet\Control\NetworkProvider\HwOrder

Doing so will avoid the incompatibility and will disable the integrated logon functionality.

Information on all versions of OpenAFS can be found at http://www.openAFS.org

MSU Notes:
Two situations have been observed so far at MSU.
Situation 1:
After upgrading to Service Pack 2 the system displays an open afs error message after attempting to startup for several minutes and then stops in the middle of the startup process. The solution for this behavior was to reboot in safe mode, remove the OpenAFS program, reboot, and then download an install the latest version of OpenAFS.

Situation 2:
After upgrading to Service Pack 2 the system took an extremely long time to Startup. The solution for this behavior was to remove the program, restart, and then download and install the latest version of open afs.

Style XP

There is an option in Style XP to modify the boot options of the program. When this is modified, serious issues can arise, including inability to boot the machine. Following the Windows XP Knowledge Base article seems to complicate the problem further.

Symantec Issues

From http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2004080212383739?Open&src=con_web_nam&tpre=us

Situation:
You would like more information regarding the Windows® XP Service Pack 2 release from Microsoft and whether your Symantec Norton products are compatible with Service Pack 2.

Solution:
Windows® XP Service Pack 2 (SP2) is a major security-focused operating system upgrade that includes an enhanced Windows firewall and a utility (Windows Security Center) that monitors the state of your computer's security.

Symantec will release a product update to provide native support for the Windows Security Center status utility found in SP2. This update will be available worldwide over the coming weeks and will enable Symantec products to communicate their status to the Windows Security Center utility.

Symantec encourages its customers to install the product update prior to installing SP2 in order to avoid incorrect reporting from Windows Security Center. Symantec’s consumer customers will receive notification from their Norton product when the update is available. Consumers will be able to download the SP2 product update by clicking the LiveUpdate icon found in their Norton security software.

The SP2 product update for English versions of Norton products will be available beginning August 10, 2004. At that time, Symantec will provide detailed information about SP2 and compatibility with Norton products, including frequently asked questions (FAQs) and support documentation. Please check back to http://service.symantec.com/xpinfo on August 10, 2004.

Issue with Inspiron 9100 or XPS with ATI Mobility Radeon 9800 video card; Dell TruMobile 300 Bluetooth internal card and Windows XP ervice Pack 2

If you have an Inspiron™ 9100 or XPS with the ATI Mobility® Radeon™ 9800 video card or the " Dell TruMobile 300 Bluetooth internal card you need to update your video drivers before installing SP2. Currently the video driver loses functionality when Service Pack 2 is installed. Driver updates are available at Dell's web site. More information is available at: support.dell.com

Zone Alarm versions 3.7, 4, 4.5x, 5.0.590

Zone Alarm 5.1.011 has been released which indicates it supports Windows XP Service Pack 2.

Information from zonelabs.com includes:

New and improved features in ZoneAlarm Pro version 5.1.011
  • Added Microsoft Security Center support
  • Added support for Microsoft SP2
  • Added anti-phishing protection for PayPal users
  • Fixed Internet Explorer browsing issues
  • Fixed IIS FTP Server issues
  • Fixed Visual Studio2002/2003 with IIS issues
  • Fixed AOL Browser issues
  • Fixed check for update issues (proxy configuration detection)
  • Fixed issues with checkdisk
  • Fixed more system stability issues
  • Routine maintenance items

XP firewall conflict with ZoneAlarm creates problems in LON-CAPA learning management system

Windows XP has a built-in software firewall that is turned on by default after upgrading to SP2. If you use this firewall and ZoneAlarm, certain functions in the LON-CAPA learning management system do not work. Using one firewall or the other (see other note on upgrading to current version of ZoneAlarm) solves this problem.

Keywords for this Document

Windows XP Service Pack II, service pack 2, service pack, service pack II, Windows XP Service Pack 2, sp2 spk2, 300 bluetooth internal card, zone alarm, zone labs, zonealarm, afs, openafs, open afs, lon-capa, lon capa

Date Last Modified: 4/28/2008 11:13:51 AM

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