Overview
ATS Help Desk support for mobile devices such as e-mail capable cell phones is limited to providing basic information settings as listed below. Consult your manual or contact your cell phone provider or manufacturer for specific steps to apply the settings on your device.Incoming and Outgoing Server
Required settings include:- The server name for your incoming AND outgoing mail server is mail.msu.edu.
- If your phone requires port numbers, the outgoing port number for a POP3 account is 995 and incoming is 465. If you have an IMAP account, the port number for the incoming server is 993 and 465 for outgoing.
- Important note: MSU Webmail requires a secure SSL connection. In "Advanced Server Settings" (typically), select "Require SSL for Incoming e-mail". Also, select "Require SSL for Outgoing e-mail".
iPhone and iPod Touch settings
Refer to TB8383 for more information iPhone/iPod Touch support issues.
SPAM Processing and Block/Accepted LIsts
Except for tagging the subject line with "*****SPAM*****", the central service does not further process suspected spam when delivering mail to your Inbox.Filtering or other post-delivery handling of spam is dependent on filters and rules set up in a given mail client.
Users of cell phones and other handheld devices should note that because the phone is normally uses its built-in mail client software, there is typically no filtering that takes place and all mail is simply delivered to the Inbox.
Similarly, Blocked and Accepted List entries set in mail.msu.edu are only effective when using the central service - placing an entry on either the blocked or accepted list will not have any effect on mail checked via a mail client, handheld device or cell phone, and the like. These lists operate only when checking mail using mail.msu.edu in your browser.
Refer to TB11475 for more information on spam processing at MSU.
