This article has been retired and moved to a new location. To view the current support article, please click 402727 to be redirected to the new document within the Knowledge module of the MSU IT Service Desk application.
Please Note: As another step in enhancing our customer experience, MSU IT Services is consolidating all technology help information into one repository. This process will begin Friday, April 15, 2016, with MSU IT moving all public facing techbase.msu.edu documents to the MSU IT Service Desk application. The techbase.msu.edu service will be retired in the future and replaced with a new help portal. More information will be shared as timelines are confirmed.
IT Services support for e-mail capable cell phones/smartphones and other handheld, pad, and mobile devices such as the Blackberry, Palm Pre, iOS devices (iPhone, iPad), Droid, etc, is limited to providing basic information settings as listed below. Consult your manual or contact your cell phone provider or manufacturer for specific steps to apply the settings on your device.
Incoming and Outgoing Server and other settingsType of account: Select IMAP (highly recommended). (We do not recommend the use of POP3 on a mobile device.)
Additionally, required settings include (manually configured):
- Incoming AND outgoing mail server: mail.msu.edu.
- TLS (Recommended) or SSL (secure connection) required incoming and outgoing
- Port numbers (if required on your phone):
- Outgoing port: 587 (Recommended) or 465
- Incoming port 993 (for IMAP connections - RECOMMENDED) or 995 (POP3 connections)
- Username: your MSU NetID (without the @msu.edu)
Be sure you use all lowercase for your NetID. Devices using the iOS (iPad, iPod Touch, iPhone) have auto-fill capitalization. Unless you modify the entry for NetID to all lowercase, logging in mail will fail. For instance, "Sparty" will fail - correcting the entry to "sparty" (all lowercase) will resolve the login failure.
- Password: your MSU NetID password.
Note: Your credentials must always be sent securely. When provided a choice between AUTOmatic and ALWAYS, select ALWAYS for best results.
Note: if you encounter a certificate or SSL error, click through to connect or disable the "view certificate" option as needed.
Designate the Sent and Trash folders [optional]By default, many mail apps save to a Sent (aka Outbox) folder and a Trash folder that are local to the device/app.
Users may want to change the designated sent and trash folder locations to ensure that sent messages and deleted messages correspond with those on the server.
On the iOS mail app, for instance, access the Advanced settings for the selected mail server and change the expected location of the Sent and Trash folders from "On My iOS device" to "On the Server", selecting the corresponding server directory location.
iPad, iPhone and iPod Touch settings
See TB14538 - Configuring Mail app IMAP for iPad/iPhone/iPod Touch steps specific to setting up the iOS Mail app.
Refer to TB8383 for more information on iPad/iPhone/iPod Touch support issues.
Due to the many different versions of Android available, it is difficult to provide specific settings for such devices as is done for iOS. The general settings provided above should allow for an IMAP configuration on such devices.
Please see TB24260: MSU Legacy Email (mail.msu.edu/webmail) Configuration for Android 5.0 for a guide specific to the HTC One M9. Please note that this article is provided as a general guide and configuration may significantly differ on your device.
HTC and other Android phone issues
Users have been experiencing a network issue with Android phones (HTC EVO, Incredible, perhaps others) since a July 2011 update to the Android OS. After the update, the default mail app began to error out, displaying the error message (or one similar), "Your incoming server does not support SSL. Please modify your incoming server's security type.".
This appears to be an issue confined entirely to these HTC phones and the Android OS. It is occurring due to upgraded security certificates on the mail servers, and presently these phones do not accommodate or accept a new security certificate.
The recommended work-around is to use an alternative mail app such as K9 mail available through the Android Market (search for "K9 mail").